Shipping Policy

Shipping Policy

Last Updated: 01.01.2024

1. General Information
At PentaLink Ltd., we strive to deliver your order quickly and efficiently. This policy explains the terms, costs, processing times, and shipping rules for all orders placed through our online store.

The company is registered at: Polyviou Dimitrakopoulou, 3, ANELLI COURT, 1090, Nicosia, Cyprus.

2. Shipping Locations
We ship to:

- United States (USA)
- Canada
- Australia and New Zealand

Other international destinations (subject to prior agreement)

Please note that we do not ship to certain countries due to legal or logistical restrictions. If in doubt, please contact us before placing an order.

3. Order Processing Time

- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.

In case of delays due to a high volume of orders or other unforeseen circumstances, we will notify you via email.

4. Shipping Methods and Delivery Time

We offer standard shipping only. If you need expedited delivery, please contact us to explore possible solutions.

Delivery time depends on your location and external factors such as weather conditions or carrier delays.

Estimated delivery times are not guaranteed and may change due to circumstances beyond our control.

We are not responsible for delays caused by customs procedures, weather conditions, or unforeseen circumstances.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. If you experience any delays or issues with delivery, please contact us at [customer support email].

6. Customs Duties and Taxes

- Orders within the EU are free from additional customs duties.

- International orders (USA, UK, Canada, Australia, etc.) may be subject to customs and import duties determined by the customs authority of the recipient's country.

- The customer is responsible for covering any additional costs.

7. Lost, Stolen, or Damaged Shipments

- We are not responsible for lost or stolen packages that are marked as delivered.

- If your package arrives damaged, please contact us within two days and provide photos of the damage.

- Claims for lost shipments must be filed with the shipping carrier.

8. Address and Delivery Issues

- Customers must provide accurate shipping information. We are not responsible for incorrect addresses provided at the time of order.

- If an order is returned due to an incorrect address, additional shipping charges may apply.

9. Changes and Cancellations

- Once an order has been processed for shipping, it can no longer be changed or canceled.

- If you need assistance, please contact us as soon as possible.

10. Contact
For any questions regarding shipping, you can contact us at:
Email: [email address]